Summer 2011
Volume Three, Issue Three

CTEC University

Recently GE launched CTEC University, a single source for comprehensive digital technical training information. At CTEC University, which is available through the Customer Web Center (CWC), customers and operators of GE engines can locate and register for courses at our world-class training facilities in Cincinnati, Ohio, USA, Doha, Qatar, and AEMTC in China.

But CTEC University goes beyond just registering for training courses. Customers can take advantage of many online learning opportunities, including Digital Training Aids for various Service Bulletins and other maintenance activities, newsletters and announcements by product line, and other computer-based trainings.

If you have access to the Course Schedules & Registration link under the Training section within the CWC, you already have access to CTEC University. Simply go to https://cwcportal.geae.com/, go to Training, then Course Schedule and Registration. If you don't have access to the CWC, you can contact the BizJet Operations Center at ge.bga@ge.com to request access. For additional questions on CTEC University or any of our Training offerings, contact CTEC at cts.scheduling@ae.ge.com.

BJOC Webinars

The BJOC Webinars are designed to help our Biz Jet operators by answering common questions, providing training on the use of our systems and products, and creating an open forum for discussion among operators, service centers, and GE Field Service Engineers...all at no charge to our operators!

Our next Webinar interactive training session hosted by the BizJet Operations Center will be held on Tuesday, August 16. There will be three sessions: 8:00 AM, 4:00 PM, and 8:00 PM EST.

    The Webinar will cover:
  1. Introduction to CTEC University
  2. Introduction to Smart Inquiry
  3. Open Q&A

To pre-register, email the BizJet Operations Center at ge.bga@ge.com.

Business Aviation Highlights
Know Your FSE / Tech Rep

The GE BizJet Operations Center recently added two new Field Service Engineers. Matt Olding and Matt Zawalich both joined the BJOC earlier in 2011 to bolster the 24-7 support of our BizJet Operators.

Matt Olding
Lead Field Engineer

Matt Olding joined the BJOC after several years as an Engineering Designer, where he worked on various engine platforms designing NPI bearing hardware and rotating parts. Matt enjoys being the face to the customer, in good times and not so good, and prides himself on being able to provide world-class customer support.

Matt holds a degree in Mechanical Engineering Technology from the University of Dayton and a Masters of Business Administration from Xavier University. Matt is a newlywed, and likes spending time with his family and friends outdoors or enjoying a soccer game. Matt can be reached at matthew.olding@ge.com.

Matt Zawalich
Lead Field Engineer

Matt Zawalich joined the BJOC this year after 3 years supporting our commercial fleets in the Aviation Operations Center. Matt looks forward to building on his knowledge of business aviation, while exceeding customer expectations every time.

Matt holds a degree in Aeronautical Engineering from The Purdue University, and is a licensed A&P mechanic. In his spare time, Matt enjoys golfing, baseball and sand volleyball. Feel free to contact Matt at matt.zawalich@ge.com with any questions.

Additionally, Matt and Matt can be reached at the BizJet Ops Center at ge.bga@ge.com.

Did You Know?
New Business & General Aviation Website

In May 2011, we launched our new look for the Business & General Aviation website at EBACE in Geneva, Switzerland. The new BGA website is structured for easier navigation through Engines, Systems, and Service and Support.

Whether you need a key contact name and number for support, or just want peruse the wide offerings of GE Aviation's engines and systems, the new website offers current and prospective customers alike all the information you need on GE products and product support.

Visit us at http://www.geaviation.com/bga/ today!

Social MediaMake Your Voice Heard!

Do you use Facebook, LinkedIn, Twitter? With much support from many of you, we recently launched our own Business & General Aviation website and Facebook page.

Now, we want to see if there are additional social media tools that you may be interested in. We have created a survey with the goal of gathering information and general thoughts about your digital media behaviors. We will then use the results to enhance our GE Business and General Aviation communication tools. We need to hear from you, our valued customers. Please take a few minutes to complete the survey below.

Click on the link below to take the survey:
http://supportcentral.ge.com/esurvey/takesurvey.asp?p=17778&d=3354496

Your assistance is greatly appreciated!

SpotlightEBACE 2011

GE Aviation recently participated at the European Business Aviation Convention & Exhibit (EBACE) in Geneva, Switzerland, on May 17-19. The business showcased an exhibit booth that featured GE's engines and systems product offerings, and service & support capabilities. GE Aviation also made several news announcements at EBACE:

GE Aviation's integrated propulsion system, which includes the engine, nacelle and thrust reverser for the new Bombardier Global 7000 and Global 8000 business jets, has been named Passport. The Passport product line further strengthens GE's presence in the ultra long-range, large cabin business aviation segment, which includes aircraft that can travel up to 7,900 nautical miles with 8 passengers. The Passport engine will deliver several benefits, including at least 8% lower specific fuel consumption than current business jet engines in the 10-20K thrust class, more than 50% margin to CAEP/6 regulations on all emissions (NOx, smoke, hydrocarbons and CO), and world-class performance and reliability.

GE Business & General Aviation Turboprops continues its growth, with efforts focused on certifying the H80 engine and expanding its services and support network. The H80 engine completed its first flight on the Thrush 510G aerial applicator in November 2010. Certification testing continues at the Business & General Aviation Turboprops facility near Prague in the Czech Republic. GE Aviation expanded its turboprops' services network this year, with new authorized service centers (ASC) including TAM Aviação Executiva, Solo Aviation Systems C.A., and Alagro Fumigaciones.

GE Aviation continues to build on its Customer Connect initiative, enhancing its customer and product support for business and general aviation engine operators. So far in 2011, GE's Business Jet Operations Center has fielded an average of 100 support calls monthly and has an on time to customer request greater than 98%. All Aircraft On Ground (AOG) issues have been closed in less than four hours, with 70% of AOG issues closed in less than two hours. Issues are defined as closed when solutions are identified and the customer has agreed to the implementation plan.

Karl Kasparian
Customer Support
Manager

Karl's Korner —
A Support Column

Dear friends and customers,

Summer is finally here, and so is the time of year when Business and General Aviation industry publications like Professional Pilot, Aviation International News and others ask their readers to rate the quality of Product Support you are receiving from the turbine engine manufacturers like our customer team here at GE Aviation. By listening carefully to your valuable feedback on our performance from past surveys, we have responded by launching our "Customer Connect" initiative, which is a personal, customer-designed program tailored to the specific requirements of Business and General Aviation operators. This high-impact initiative is aimed at providing a rich offering of engine support and services, including specialized training, rapid response resolution from our BizJet Operations Center, customized service solutions through long-term service agreements, and much more – all with that "personal touch" that is so critical in our business to create and strengthen relationships with our customers and clients. Additionally, in the past year we have added more field service representatives, sponsored NBAA training scholarships and beefed up our AOG response with better spare parts availability and more mobile repair team options.

While GE Aviation's survey scores are improving, your candid opinion is crucial for us to measure ourselves against our key objectives. If you have an opportunity to participate in these surveys, please let us know what you think. We sincerely appreciate your time, and look forward to your feedback. In the meantime, I wish you all a fantastic summer!

2011 Trade Show Calendar

Challenger 600 Advisory Council Montreal, Canada March 30-31
NBAA Maintenance Managers Conf San Diego, CA April 5-7
Bombardier M&O Chicago, IL April 12-14
Challenger 850 Advisory Council Montreal, Canada May 10-11
European Business Aviation (EBACE) Geneva, Switzerland May 17-19
Boeing BBJ M&O Lisbon, Portugal May 21-24
EAA Airventure Oshkosh, WI July 25-31
Latin America Business Aviation Conf. (LABACE) Sao Paolo, Brazil August 11-13
Challenger 850 Advisory Council Montreal, Canada August 23-24
Challenger 600 Advisory Council Montreal, Canada September 24-29
NBAA Conference Las Vegas, NV October 10-12
NAAA Conference Las Vegas, NV December 5-8

2011 Training Schedule

M601 Type Maintenance Certificate Course Prague, Czech Rep. April 11-15
CFM56-7 Line Maintenance Cincinnati, OH April 19-22
CFM56-7 Line Maintenance Guanghan, China May 18-24
CFM56-7 Borescope Inspection Cincinnati, OH May 23-24
CFM56-7 Borescope Blade Blending Cincinnati, OH May 25
CFM56-7 Engine Removal / Installation Cincinnati, OH May 26-27
CFM56-7 Line Maintenance 1.0 Cincinnati, OH May 31- June 3
CF34-3A1/3B Line Maintenance Cincinnati, OH June 6-9
CF34-3A1/3B Borescope Cincinnati, OH June 10
M601 Type Maintenance Certificate Course Prague, Czech Rep. Oct 17-21
M601 Familiarization and Line Maintenance Cincinnati, OH Oct 31-
Nov 1

To learn more about our training offerings, visit our Customer Service Training page.

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